Track Your Order

Enter your order number below to get real-time updates on your smart home products delivery status.

Order Lookup

Shipping Information

Standard Shipping

3-5 business days for most areas in New Zealand

Express Shipping

1-2 business days to major cities

Free Shipping

On orders over NZ$99.00

Order Status Guide

Processing

We're preparing your items for shipment

Shipped

Your order is on its way to you

Delivered

Your order has been successfully delivered

Frequently Asked Questions

Where can I find my order number?

Your order number can be found in the confirmation email we sent you after placing your order. It starts with "ORD-" followed by numbers and letters.

How often is tracking information updated?

Tracking information is updated in real-time as your package moves through our shipping network. Check back regularly for the most up-to-date status.

What if my tracking shows no information?

It may take 24-48 hours for tracking information to appear after your order ships. If you still don't see any updates, please contact our customer service team.

Need more help?

Contact our customer service team at support@vsense.co.nz or call us at 0800 VSENSE