Warranty & Returns

2-year warranty coverage with New Zealand consumer protection

2-Year Comprehensive Warranty - All Vsense smart home products come with full manufacturer warranty coverage. Returns are accepted for manufacturing defects and technical faults only.

Warranty Claims & Returns

Professional technical support and warranty claims for manufacturing defects and product faults.

Product Fault

Device has manufacturing defects

2 years

Under Consumer Guarantees Act

Wrong Item Received

We sent you the incorrect product

60 days

Our error - no conditions

DOA (Dead on Arrival)

Product does not function when first received

7 days

Immediate replacement or refund